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Are you a national firm, or local?
Jun. 27, 2011
We’re a woman-owned, Michigan corporation located in Ann Arbor, Michigan, but we service the 48 contiguous states and Ontario, Canada.

Are you insured?
Jun. 27, 2011
Yes! Freight is insured up to $100,000 per incident, with a general liability of $1,000,000. Certificate available upon request.

Are your drivers familiar with HIPAA protocols?
Jun. 27, 2011
Yes! All employees are trained in HIPAA issues of confidentiality, and are trained to know how to handle all medical materials properly. Commonly spelled HIPPA.

Are your drivers trained for TSA standards in handling air freight?
Jun. 27, 2011
Yes! Any driver tendering airfreight is certified through a security threat assessment and tested annually as required by the TSA.

Are your drivers uniformed?
Jun. 27, 2011
Yes! All drivers wear company uniforms, carry company picture ID’s and drive marked vehicles.

Can you deliver alcohol?
Jun. 27, 2011
No, Michigan’s House Bill 6644 (http://www.legislature.mi.gov/documents/2007-2008/publicact/pdf/2008-PA-0474.pdf) ended third-party alcohol delivery in Michigan.

Can you deliver it today?
Jun. 27, 2011
Yes! We can send a driver immediately if you want. We are constrained only by the basic boundaries of laws and physics.

Can you go to Canada?
Jun. 27, 2011
Yes! We are licensed for deliveries to and from Ontario, Canada. We can expedite deliveries to other provinces.

Can you serve papers?
Jun. 27, 2011
Yes! We have decades of experience in process or summons serving.

Can you store something?
Jun. 27, 2011
Sure! We’ll hold it overnight, over the weekend or as long as you say. We offer long term storage/warehousing/inventory services, depending on your needs.

Do you carry people?
Jun. 27, 2011
Only if they hide in a box and are really quiet, just kidding. No people, only freight.

Do you deliver in a snowstorm?
Jun. 27, 2011
Yes! If the State Police issue an emergency-travel-only restriction, we only deliver medically necessary items, but otherwise we’re out there in all kinds of weather.

Do you deliver to residences?
Jun. 27, 2011
Yes! We have decades of experience in home medical, gift basket, furniture and grocery deliveries, among other items.

Do you have any extra pizzas?
Jun. 27, 2011
No! You’re really only supposed to ask that of pizza drivers. And they don’t have any extra pizzas either.

Do you have Hazmat Drivers?
Jun. 27, 2011
Yes! We have drivers on staff who are DOT (Department of Transportation) certified for transport of hazardous materials.

Do your drivers own and maintain their own vehicles?
Jun. 27, 2011
No! All vehicles are company-owned and maintained to ensure compliance with safety and insurance standards.

When are payments due for a one time pickup service?
Jun. 17, 2015
By credit card when you place the order or you may open an account for billing later.

When are payments due for recurring pickup service?
Jun. 17, 2015
Invoices are sent out weekly.

Where are your offices located?
Jun. 27, 2011
6241 Jackson Rd, Ann Arbor, 25 minutes from DTW and 35 miles from Detroit. Our vehicles are circulating endlessly all over Southeast Michigan and beyond.

Why are your drivers employees instead of independent contractors?
Jun. 27, 2011
Because, legally, you lose control when you use independent contractors.

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